Cancellations & Returns
In order to offer efficient and expedited services, we begin customization on our orders 24 hours after your order has been placed. We ask that you are certain about your purchase before submitting your order. Should you wish to cancel your order within the 24 hour period, please email INFO@FINEANDDANDYPAPERIE.COM immediately, After 24 hours from time of purchase, we will no longer be able to cancel your order.
For all order types, due to the custom and electronic nature of these items, returns or refunds will not be given.
Customer Approved Errors
Unfortunately, we do not accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to personally review your proof for any errors, it is ultimately the responsibility of the customer. We ask that you thoroughly review your proof for any misspellings, confirm that dates and times are correct and notify us if any revisions are needed. Once you have approved your design, your order will be finalized exactly as shown on your approved proof.
Errors on Printable Orders
Should you find an error on your finalized printable file after approval, please contact us immediately.
A revision fee of $15 will be invoiced to you for all orders that need edits after the approval process has already taken place.
Errors on Printed Orders
Should you find an error on your printed stationery after approval or after printing, please contact us immediately.
A reprint of your order is offered at a 50% discounted rate with a $6.95 shipping fee.
Color & Computer Monitors
All monitors display color differently and may not accurately represent how your order will print, therefor, we are unable to accept returns based on color accuracy.
Final print colors may vary slightly due to regular press calibrations and natural variations in paper weight and stock. As a result, we cannot guarantee an exact color match for orders placed on different dates for the same item or items sharing the same color palette. Color can differ from that shown on your monitor. Our color chart serves only as a guide.
If you are concerned about color, we highly recommend ordering a sample set which includes a printed color chart showing all of our printed ink options.